Policies
Payment & Order Confirmation
We accept all major credit and debit cards for your convenience. Once your order is placed, you will receive a confirmation email with your order details. If you do not receive the confirmation email within 30 minutes, please reach out to us at shop@feknits.com so we can assist you promptly.
Product Information & Shipping Policy
Each item in our collection is a unique, handcrafted creation made with care and attention to detail. Because all of our products are individually made to order, production begins as soon as your order is submitted. This ensures that each piece is tailored just for you.
We are pleased to offer free shipping on all orders within the United States, ensuring that your one-of-a-kind item arrives safely at your doorstep.
Returns & Exchanges Policy
We want you to be completely satisfied with your purchase. If for any reason you're not happy, you can request an exchange or return within 10 business days from the delivery date, provided the item is unused and in pristine condition. All returns and exchanges must be approved by our shop in advance. Please reach out to us at shop@feknits.com to request approval before returning the item.
Important Notes:
- The buyer is responsible for all shipping costs and any associated process fees for returns or exchanges.
- SALE items are FINAL SALE and cannot be returned or exchanged.
We appreciate your understanding and are here to assist you with any questions or concerns regarding your order.
International Orders
We’re excited to offer international shipping!
We’re currently setting up our new website and are happy to assist with any international orders. If you're interested, please don’t hesitate to get in touch, and we'll be glad to help with your order. Email us to: shop@feknits.com
Lost or Stolen Packages
fe is not responsible for any packages that are lost or stolen after they have been shipped. Once your order is in the hands of the courier service, it is the responsibility of the carrier to ensure delivery.
We recommend tracking your package and contacting the courier service directly if there are any issues with delivery. If you have any questions or concerns, feel free to reach out to us at shop@feknits.com, and we will do our best to assist you.